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Myth: “Digital Ordering Requires POS Replacement”

by Saswata Mukherjee | Feb 11, 2026 | Blog, Marketplace, Order@, The Traveler Spend Index

There are very few phrases in hospitality technology that can silence a room faster than “POS replacement.” It doesn’t matter whether the conversation is about digital ordering, guest experience, or operational efficiency. The moment the idea of touching the POS...

How Airports Can Turn Shutdown and Recovery into Revenue

by Saswata Mukherjee | Nov 11, 2025 | The Traveler Spend Index

After weeks of operational uncertainty, the government shutdown is finally over — and airports are moving from pause to performance. With the holiday surge now underway, the question isn’t if passengers will return, but how effectively airports and concessionaires can...

Airport Digital Order Trends

by Saswata Mukherjee | Oct 1, 2025 | The Traveler Spend Index

The Traveler Spend Index As travelers return to airports in record numbers, one trend is taking flight faster than any other — digital food and beverage orders. From lounges to terminals, mobile and kiosk orders are reshaping how travelers eat, spend, and engage on...

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natalie downer

Operations Director, Americas

Natalie is a native of Jamaica, now living in Dallas, Texas. She loves traveling home to Jamaica and seeks out Jamaican food whenever she can. If she’s not headed back home for a visit, another favorite travel destination is Bali, Indonesia. After four years with Servy, she still appreciates the autonomy, travel, ability to learn new things, and seeing projects to completion.

Cian O’Neill

Operations Manager

Cian is originally from Dublin and now lives in London where he’s been a part of the Servy team for more than two years. He thinks of his job as rewarding and really enjoys the traveling and the chance to see new places. His favorite travel destination is Spain and although he’s hard-pressed to name a favorite food, he does have a soft spot for a really good steak.

Brandon Black

Senior Analyst/SME

Brandon is an adventurer who grew up in Texas lives in Sandy, Utah and loves to visit Alaska. He’s a big fan of wild game, his favorite food being elk. When he’s not hitting the slopes, he’s working for Servy, which he finds rewarding, “I get to work with smart, motivated people in an environment that allows me to expand my own skills.”

Nik Stephney

Senior Project Manager

Nik has spent time living in several great cities in the US and currently resides in Houston, Texas, her hometown. Her favorite travel destination is Harlem, NYC and she’ll eat Paella any chance she gets. She’s challenged (in a good way!) at Servy and thinks the best part of the job is her coworkers and travel.

Shannon Hunt

Head of Partner Support

Shannon could literally live off potatoes for life – she loves them in every form! When she’s not eating spuds, she’s working at Servy where she says she gets to learn new things every day. A native of Saint Louis, MO she now lives in Conroe, TX but loves to get away to Miami when she has the chance.

Thomas Khairallah

Product Owner – Platform

Thomas says Servy is collaborative and the best part of working here is the strong supportive culture. He’s originally from Byblos, Lebanon but now lives in Saratoga Springs, NY. He can’t really say he has a favorite travel destination, aside from any ski slope he can find, but definitely has a favorite food – tabbouleh.

Lucy Davila

Product Owner – Apps

Lucy is a pizza loving native Texan who’s favorite travel getaway is Mexico. In her words, “The best part of working for Servy is the people and culture! I get the opportunity to collaborate with some of the smartest, most driven and innovative minds on a daily basis and it’s just so inspiring. There is a lot of excitement that comes with being a part of growth and change.”

Jose Gaytan

Full Stack Developer

Jose lives in his hometown of Zacatecas, Mexico and loves to travel to Mexican beaches when he gets the chance. When he’s not soaking up the sun sipping on a cold one and munching on his favorite food, french fries, he loves to get away to Chicago. A newer member of the team, he says Servy is friendly and he likes working with a great team of talented people.