, the airport e-commerce platform

A product of Servy, Grab is the largest e-commerce platform in airports worldwide. Grab utilizes the Servy platform to provide an omnichannel product that spans Mobile/Web, Self-Order, and Self-Checkout Kiosks, and Order & Pay at Table solutions. It creates an enhanced customer experience and provides concessionaires with access to incremental revenues and improved speed-of-service. Operating in 60+ airports in the U.S., Europe, the Middle East, and Asia Pacific we have exclusive partnerships with some of the world’s top airports, and distribution relationships with some of the world’s largest airlines. Servy is proudly a part of the Collinson Airport Alliance.

Driving value through distribution

With over 6 million transactions across the globe, Grab creates convenience for travelers and increases day of travel revenue by reaching those who previously didn’t have time to shop or were unfamiliar with the options available to them. We have formed strategic partnerships with day-of-travel organizers, OTA apps, and in-flight entertainment providers connecting you with millions of frequent travelers. Now travelers can discover concessions anywhere in the airport, order from their phone, and avoid waiting in line when picking up their order.

Airport
Website

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Airline
Apps

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Food Court Kiosks
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Priority
Pass

Order at Gate
Grab Airport App
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Lisa the Leisure Traveler

Lisa only flies through 2-3 times a year but enjoys treating herself while at the airport. She learns about the program through signage at the TSA checkpoint, scans the QR code and places her order while waiting at security. On the way to her gate, she picks up her order and has time to relax at her gate before takeoff.

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Reza the Road Warrior

Connecting through airports often, Reza loves picking up a sandwich between flights. He connects to the program through the American Airlines mobile app when his first flight lands and is able to seamlessly place his order before even stepping off the plane. On his way to his connecting flight, he stops by to collect his order with plenty of time to spare.

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Kayla the Kiosk Guest

Kayla likes browsing all of her dining options in person, but doesn’t enjoy waiting in line. That’s why she chooses to place her order from a kiosk in the food court where she’s able to view options and save time standing in line.

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Patrick the Priority Pass Member

A frequent travler and user of his Priority Pass membership, Patrick connects to the platform through the Priority Pass app and has a healthy meal delivered directly to his gate.

Frank’s Family of Five

Frank’s family feel more comfortable staying by their gate, but also all want to have food before their flight. Frank scans a QR code on the armrest where they are sitting and is able to have food from multiple locations delivered straight to the gate without having to leave or split up to retrieve orders.

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Candice the Crew Member

A member of the ground crew, Candice visits the airport 2-3 times per week. She uses the Grab app to redeem her employee discount, and either collects food during her break or has it delivered to the admin offices to save time.

Airport Website

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Lisa the Leisure Traveler

Lisa only flies through 2-3 times a year but enjoys treating herself while at the airport. She learns about the program through signage at the TSA checkpoint, scans the QR code and places her order while waiting at security. On the way to her gate, she picks up her order and has time to relax at her gate before takeoff.

Deliver Growth Dan Cremons New Managers

Airline
Apps

Dan Cremons First Time CEO Successful confident Business wommen

Reza the Road Warrior

Connecting through airports often, Reza loves picking up a sandwich between flights. He connects to the program through the American Airlines mobile app when his first flight lands and is able to seamlessly place his order before even stepping off the plane. On his way to his connecting flight, he stops by to collect his order with plenty of time to spare.

Deliver Growth Dan Cremons Newly Forming Teams
Food Court Kiosks
Dan Cremons First Time CEO Successful confident Business wommen

kayla the kiosk guest

Kayla likes browsing all of her dining options in person, but doesn’t enjoy waiting in line. That’s why she chooses to place her order from a kiosk in the food court where she’s able to view options and save time standing in line.
Deliver Growth Dan Cremons Executives New Jobs

Priority
Pass

Dan Cremons First Time CEO Successful confident Business wommen

patrick the priority pass member

A frequent traveler and user of his Priority Pass membership, Patrick connects to the platform through the Priority Pass app and has a healthy meal delivered directly to his gate.
Order at Gate
Dan Cremons First Time CEO Successful confident Business wommen

frank’s family of five

Frank’s family feels more comfortable staying by their gate, but also all want to have food before their flight. Frank scans a QR code on the armrest where they are sitting and is able to have food from multiple locations delivered straight to the gate without having to leave or split up to retrieve orders.

Grab Airport App
Dan Cremons First Time CEO Successful confident Business wommen

candice the crew member

A member of the ground crew, Candice visits the airport 2-3 times per week. She uses the Grab app to redeem her employee discount, and either collects food during her break or has it delivered to the admin offices to save time.

Learn about mobile ordering at the airport through the Grab app.

distribution and integration partners

Grab’s partnerships provide unparalleled distribution to the broadest audience which ensures maximized incremental sales by leveraging the reach and feature enhancements of our third-party distributors.

turn-key solution built to scale

Our experience integrating over 60 unique concessionaires across multiple point-of-sale systems is unmatched in the industry. Choose your preferred implementation – white-labeled web, mobile SDKs, or REST APIs. With our experience comes the ability to meet your specific needs, react quickly to the rapidly changing airport world and keep pace with our partners timelines. Visit our developer portal here.

speed to market
Our team has vast experience, deep relationships and local knowledge that combine to offer unmatched speed to market.
pos integration

We can accommodate multiple POS integrations across airport concessionaires.

secure + simple payments
We offer a variety of payment gateway options so you can confidently enable secure, PCI-compliant processing.
multi-language, multi-currency
Truly global means we can deploy our platform in any language and any currency.
hands-on support
Our partner success team will work through detailed use cases to determine the right system configuration and rollout plan.
powerful training
Powered by the award-winning online training software Rise, our program combines in-person and virtual modules for effective and accessible training.
global support
Our team follows the sun, available through our support portal, live chat or emergency phone support line, we are there to help regardless of your time zone or the time of day.
LocusLabs
Layer on top of LocusLabs wayfinding technology through our strategic partnership.

increase sales and gain business insights

Not only are orders through our platform incremental transactions by connecting with travelers who otherwise would not order food, but they’re also a proven way to raise the average ticket and gain valuable insight into your business.

Intelligent Upselling

Encourage impulse purchases and grow your average ticket through complete control of add-ons, promos and suggested items.

Business Insights

Access to business trends is at your fingertips giving you a more detailed understanding of your customers and their needs.

User Feedback

Leverage our agile A/B testing environment and immediate feedback loop to gain valuable guest feedback.

“The introduction of touchless ordering and payment technology adds another layer of convenience and safety for travelers at MSP Airport. We strongly support collaboration and innovation that helps ensure travelers have a great experience at our airport.”

Brian Ryks

METROPOLITAN AIRPORTS COMMISSION | CEO