We believe technology should enhance the hospitality experience – not replace it.
In 2014, our three co-founders Mark, Jeff and Michael set out to create a better airport experience. Having spent their careers in travel and digital commerce, they knew there had to be a way to enhance the level of airport hospitality through technology. And they were right! Grab officially launched restaurant mobile ordering for busy travelers on the go at Hartsfield-Jackson Atlanta International Airport in 2015. Through strategic partnerships, adapting to new guest needs and scaling quickly, Grab has since grown to be the largest airport e-commerce platform serving 60+ airports worldwide. What started in 2014 as Grab, an app aimed at transforming digital commerce within the airport industry, has grown into Servy an omnichannel platform that serves the full spectrum of the hospitality industry. Today, we continue to work with our partners to meet the ever-changing needs of their guests and enhance hospitality across the globe through innovative, seamless digital products.

our founders

Leadership 

ann santo tomas

ann santo tomas

VP, Product Delivery

ann@servy.us
avi robinson

avi robinson

Commercial Director, EMEA

avi@servy.us
camille bergsrud

camille bergsrud

Head of Partner Success

camille@servy.us
ernie rausa

ernie rausa

Head of Design

ernie@servy.us
jeff sidfrid

jeff sidfrid

VP, Engineering - Platform

jeff.sidfrid@servy.us
james lamont

james lamont

VP, Operations

james@servy.us
jason rickoff

jason rickoff

SVP, Business Development

jason@servy.us
jarod velasquez

jarod velasquez

CTO

jarod@servy.us
natalie downer

natalie downer

Operations Director, Americas

natalie@servy.us
sarah paprocki

sarah paprocki

VP, Product

sarah@servy.us
shannon hunt

shannon hunt

Head of Partner Support

shannon@servy.us
wade williams

wade williams

VP, Engineering – Apps

wade@servy.us

Advisors

ellen keszler

ellen keszler

Travel Industry Advisor

gordon bethune

gordon bethune

Former Chairman & CEO, Continental Airlines

mignon buckingham

mignon buckingham

Corporate Strategy & Development Officer, Collinson

jon jameson

jon jameson

Restaurant Industry Executive

zack deming

zack deming

Executive Director, Russell Reynolds Associates

ellen keszler

ellen keszler

Travel Industry Advisor

gordon bethune

gordon bethune

Former Chairman & CEO, Continental Airlines

jon jameson

jon jameson

Restaurant Industry Executive

zack deming

zack deming

Executive Director, Russell Reynolds Associates

mignon buckingham

mignon buckingham

Corporate Strategy & Development Officer, Collinson

Our team is a tightknit group working around the globe

Along with our headquarters in Houston, Texas, we have an international presence to support our partners, with offices in Canada, Dublin, London, Dubai and Sydney.