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ACI-NA 2026 Annual Conference & Exhibition

ACI-NA 2026 Annual Conference & Exhibition

by Saswata Mukherjee | Aug 10, 2026 | Marketplace, News, Order@

GrayMatter at ACI-NA 2026 North America’s largest airport gathering returns to Philadelphia – more than 2,000 professionals from over 200 airports across four days of education, committee workshops, and the biggest “for airports, by airports” trade show in the world....
Noida International Airport (NIA) Advances Retail Experience with GrayMatter’s StoreSense Technology

Noida International Airport (NIA) Advances Retail Experience with GrayMatter’s StoreSense Technology

by Saswata Mukherjee | Feb 20, 2026 | Airports, News

Noida International Airport (NIA) has partnered with GrayMatter Software Services, a leading analytics company specializing in digital transformation for airports and the retail sector. This partnership underscores NIA’s commitment to adopting innovative...
Mactan-Cebu International Airport Elevates Retail Experience with GrayMatter’s StoreSense Technology

Mactan-Cebu International Airport Elevates Retail Experience with GrayMatter’s StoreSense Technology

by Saswata Mukherjee | Dec 12, 2025 | Airports, News

  Mactan-Cebu International Airport (MCIA), the second busiest airport in the Philippines, has partnered with GrayMatter to implement its flagship non-aeronautical revenue and retail performance platform StoreSense. MCIA, one of the three airports in the...
GrayMatter Earns The Great Place To Work Certification

GrayMatter Earns The Great Place To Work Certification

by Saswata Mukherjee | Sep 9, 2025 | Airports, News

GrayMatter Software Services is proud to announce it has earned the 2025 Great Place To Work certification. This prestigious recognition highlights the positive work environment, backed by 91% employee participation in this year’s survey. Great Place To Work is...
Servy has been acquired by GrayMatter Software Services

Servy has been acquired by GrayMatter Software Services

by Saswata Mukherjee | Nov 14, 2024 | Airports, News

Servy, the enterprise self-service platform for hospitality, has been acquired by GrayMatter, a leading technology company based in Bangalore, India. GrayMatter is known for enhancing passenger experiences and boosting airport ancillary revenues through its technology...
Servy launches Order Now Platform at DCA and IAD

Servy launches Order Now Platform at DCA and IAD

by Jeff Livney | Jul 21, 2022 | Airports, Blog, Food, Marketplace, News

MarketPlace Development, in conjunction with The Metropolitan Washington Airports Authority (MWAA) and Servy, the enterprise self-service platform for hospitality, announces today the launch of Order Now at Reagan National Airport (DCA) and Dulles International...
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Recent Posts

  • ACI-NA 2026 Annual Conference & Exhibition
  • Redefining Self-Service: Servy’s Vision for Seamless Hospitality
  • The Servy Hub: Connecting Guests, Operators, and Partners on One Platform
  • The Operational Strain: Labor Shortages and the Case for Smarter Self-Service
  • The State of Hospitality in 2026: Key Trends Shaping Guest Expectation

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Natalie Downer

natalie downer

Operations Director, Americas

Natalie is a native of Jamaica, now living in Dallas, Texas. She loves traveling home to Jamaica and seeks out Jamaican food whenever she can. If she’s not headed back home for a visit, another favorite travel destination is Bali, Indonesia. After four years with Servy, she still appreciates the autonomy, travel, ability to learn new things, and seeing projects to completion.

Cian O'Neill

Cian O’Neill

Operations Manager

Cian is originally from Dublin and now lives in London where he’s been a part of the Servy team for more than two years. He thinks of his job as rewarding and really enjoys the traveling and the chance to see new places. His favorite travel destination is Spain and although he’s hard-pressed to name a favorite food, he does have a soft spot for a really good steak.

Brandon Black

Brandon Black

Senior Analyst/SME

Brandon is an adventurer who grew up in Texas lives in Sandy, Utah and loves to visit Alaska. He’s a big fan of wild game, his favorite food being elk. When he’s not hitting the slopes, he’s working for Servy, which he finds rewarding, “I get to work with smart, motivated people in an environment that allows me to expand my own skills.”

Nik Stephney

Nik Stephney

Senior Project Manager

Nik has spent time living in several great cities in the US and currently resides in Houston, Texas, her hometown. Her favorite travel destination is Harlem, NYC and she’ll eat Paella any chance she gets. She’s challenged (in a good way!) at Servy and thinks the best part of the job is her coworkers and travel.

Shannon Hunt

Shannon Hunt

Head of Partner Support

Shannon could literally live off potatoes for life – she loves them in every form! When she’s not eating spuds, she’s working at Servy where she says she gets to learn new things every day. A native of Saint Louis, MO she now lives in Conroe, TX but loves to get away to Miami when she has the chance.

Thomas Khairallah

Thomas Khairallah

Product Owner – Platform

Thomas says Servy is collaborative and the best part of working here is the strong supportive culture. He’s originally from Byblos, Lebanon but now lives in Saratoga Springs, NY. He can’t really say he has a favorite travel destination, aside from any ski slope he can find, but definitely has a favorite food – tabbouleh.

Lucy Davila

Lucy Davila

Product Owner – Apps

Lucy is a pizza loving native Texan who’s favorite travel getaway is Mexico. In her words, “The best part of working for Servy is the people and culture! I get the opportunity to collaborate with some of the smartest, most driven and innovative minds on a daily basis and it’s just so inspiring. There is a lot of excitement that comes with being a part of growth and change.”

Jose Gaytan

Jose Gaytan

Full Stack Developer

Jose lives in his hometown of Zacatecas, Mexico and loves to travel to Mexican beaches when he gets the chance. When he’s not soaking up the sun sipping on a cold one and munching on his favorite food, french fries, he loves to get away to Chicago. A newer member of the team, he says Servy is friendly and he likes working with a great team of talented people.

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We look forward to learning about your business. Email us at partner@servy.us or fill out the form below to get in touch.