Demonstrating that airport, airline and online partnerships can reap rewards during a crippling pandemic, e-commerce platform Grab has taken its airport online orders from zero to five million in five years, but expects that figure to double to ten million within another two.
Software company Grab, founded in 2014, has been providing contactless ordering and payment services in airport restaurants and other outlets in the U.S. since 2015 when the Houston-based start-up launched at Hartsfield-Jackson Atlanta International Airport.
Grab’s five millionth order was transacted this summer at TGI Friday’s in Dallas Fort Worth Airport by a customer using American Airlines’ app. Grab CEO Mark Bergsrud tells Forbes.com: “It’s taken over five years to get to that number. It’s hard to say with the fluidity of travel in the near-term, but we would expect to hit ten million within two years.”
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