Join us at the 2021 Airport Experience Conference in Dallas this August at Booth 600 + 700, plus for a Servy + Airport Dimensions hosted Experience Hall panel session event on Tuesday, August 17 at 11AM.
Session Details:
Panel Title: Changing Consumer Landscape: The Future of the Airport Guest Experience, Digital Innovation + A Commitment to Restoring Confidence in Travel
Date & Time: Tuesday, August 17 | 11:00AM – 12:15PM CST
Session Overview: The past year was a year like no other, significantly impacting the airport industry and traveler experience across the globe. 2020 demanded a paradigm shift with increased safety measures, changing traveler behaviors and the need for technology solutions. This paradigm shift accelerated the speed at which consumers adopt both existing and new digital offerings, created new consumer travel expectations and new opportunities to enhance the airport guest experience. Hear from this unique group of innovative thought leaders about unique digital solutions implemented, key learnings, new trends, and what the future holds. They will share how they see the evolution of technology through the travel experience and how the entire ecosystem can work together to strengthen the travel experience, rebuild confidence and adapt to a changing landscape.
Featured Panelists:
Chris Gwilliam, Vice President of Business Development, Airport Dimensions
Jeff Livney, Chief Experience Officer, Servy
Chris Hartman, Chief Experience Officer, AtYourGate
Eileen Hanson, Senior Vice President, Commercial Strategy, Unibail-Rodamco-Westfield
Zenola Campbell, Vice President, Concessions, Dallas Fort Worth International Airport
Dana Pouwels, Lounge General Manager, JPMorgan Chase
See the full 2021 Airport Experience Conference Agenda here.
