, the airport e-commerce platform
A product of Servy, Grab is the largest e-commerce platform in airports worldwide. Grab utilizes the Servy platform to provide an omnichannel product that spans Mobile/Web, Self-Order, and Self-Checkout Kiosks, and Order & Pay at Table solutions. It creates an enhanced customer experience and provides concessionaires with access to incremental revenues and improved speed-of-service. Operating in 80+ airports in the U.S., Europe, the Middle East, and Asia Pacific we have exclusive partnerships with some of the world’s top airports, and distribution relationships with some of the world’s largest airlines. Servy is proudly a part of the Collinson Airport Alliance.
Driving value through distribution
With over 12 million transactions across the globe, Grab creates convenience for travelers and increases day of travel revenue by reaching those who previously didn’t have time to shop or were unfamiliar with the options available to them. We have formed strategic partnerships with day-of-travel organizers, OTA apps, and in-flight entertainment providers connecting you with millions of frequent travelers. Now travelers can discover concessions anywhere in the airport, order from their phone, and avoid waiting in line when picking up their order.
Airport
Website
Airline
Apps
Kiosks
Priority
Pass
Gate
App
Lisa the Leisure Traveler
Lisa only flies through 2-3 times a year but enjoys treating herself while at the airport. She learns about the program through signage at the TSA checkpoint, scans the QR code and places her order while waiting at security. On the way to her gate, she picks up her order and has time to relax at her gate before takeoff.
Reza the Road Warrior
Connecting through airports often, Reza loves picking up a sandwich between flights. He connects to the program through the American Airlines mobile app when his first flight lands and is able to seamlessly place his order before even stepping off the plane. On his way to his connecting flight, he stops by to collect his order with plenty of time to spare.
Kayla the Kiosk Guest
Kayla likes browsing all of her dining options in person, but doesn’t enjoy waiting in line. That’s why she chooses to place her order from a kiosk in the food court where she’s able to view options and save time standing in line.
Patrick the Priority Pass Member
Frank’s Family of Five
Frank’s family feel more comfortable staying by their gate, but also all want to have food before their flight. Frank scans a QR code on the armrest where they are sitting and is able to have food from multiple locations delivered straight to the gate without having to leave or split up to retrieve orders.
Candice the Crew Member
A member of the ground crew, Candice visits the airport 2-3 times per week. She uses the Grab app to redeem her employee discount, and either collects food during her break or has it delivered to the admin offices to save time.
Airport Website
Lisa the Leisure Traveler
Lisa only flies through 2-3 times a year but enjoys treating herself while at the airport. She learns about the program through signage at the TSA checkpoint, scans the QR code and places her order while waiting at security. On the way to her gate, she picks up her order and has time to relax at her gate before takeoff.
Airline
Apps
Reza the Road Warrior
Connecting through airports often, Reza loves picking up a sandwich between flights. He connects to the program through the American Airlines mobile app when his first flight lands and is able to seamlessly place his order before even stepping off the plane. On his way to his connecting flight, he stops by to collect his order with plenty of time to spare.
Kiosks
kayla the kiosk guest
Priority
Pass
patrick the priority pass member
Gate
frank’s family of five
Frank’s family feels more comfortable staying by their gate, but also all want to have food before their flight. Frank scans a QR code on the armrest where they are sitting and is able to have food from multiple locations delivered straight to the gate without having to leave or split up to retrieve orders.
App
candice the crew member
Learn about mobile ordering at the airport through the Grab app.
distribution and integration partners
turn-key solution built to scale
Our experience integrating over 60 unique concessionaires across multiple point-of-sale systems is unmatched in the industry. Choose your preferred implementation – white-labeled web, mobile SDKs, or REST APIs. With our experience comes the ability to meet your specific needs, react quickly to the rapidly changing airport world and keep pace with our partners timelines. Visit our developer portal here.
speed to market
pos integration
We can accommodate multiple POS integrations across airport concessionaires.
secure + simple payments
multi-language, multi-currency
hands-on support
powerful training
global support
LocusLabs
increase sales and gain business insights
Not only are orders through our platform incremental transactions by connecting with travelers who otherwise would not order food, but they’re also a proven way to raise the average ticket and gain valuable insight into your business.
Intelligent Upselling
Business Insights
User Feedback
“1 of 5 travel startups to watch”
“1 of 7 startups revolutionizing the travel experience”
“winner of applied tech award”
“The introduction of touchless ordering and payment technology adds another layer of convenience and safety for travelers at MSP Airport. We strongly support collaboration and innovation that helps ensure travelers have a great experience at our airport.”
Brian Ryks
METROPOLITAN AIRPORTS COMMISSION | CEO
